Tourism, Food / Beverage

Service Captain


A service captain is responsible for managing the dining experience in a restaurant. They greet customers, take orders, and ensure food is delivered on time. They also train and supervise servers, handle customer complaints, and oversee restaurant operations.

Service captains may have a variety of duties, including overseeing the work of servers, bussers, and other restaurant staff, greeting guests and seating them, taking orders, making recommendations, and ensuring that all guest requests are handled promptly and efficiently. They may also be responsible for training and mentoring new staff members, as well as for managing the inventory of food, beverages, and supplies.

Additionally, service captains must have excellent communication and customer service skills, as well as the ability to remain calm and professional in high-pressure situations. They must also be knowledgeable about the restaurant’s menu and offerings, and be able to answer any questions that guests may have.

Common tasks 

    TaskRelated trait(s)
    Managing waitstaff Amiability Extroversion – Handling social situations Emotional intelligence – Understanding customers  Equality and fairness in leadership Leadership – Take Charge
    Taking part in the hiring process of waitstaff and train waitstaff Amiability Extroversion – Handling social situations Equality and fairness in leadership Leadership – Take Charge
    Greeting and seating guests Amiability Extroversion – Handling social situations Emotional intelligence – Understanding customers
    Taking orders Amiability Extroversion – Handling social situations Emotional intelligence – Understanding customers
    Monitoring the quality of menu items Conscientiousness
    Ensuring adherence to health and safety Dutifulness
    Ensuring that the dining area is clean and organized Conscientiousness
    Processing payments Conscientiousness
    Ensuring the service is pleasant Dutifulness
    Handling customer complaints Amiability Extroversion – Handling social situations Optimism – Positive expressiveness Emotional intelligence – Understanding customers
    Maintaining inventory and supplies Conscientiousness

    Soft skills measured by TraitForward

    TraitNo of QuestionsCronbach’s  alpha (α)
    Do they have a desirable work ethic?
    Are they calm? Do they respect others?
    Extroversion – Handling social situations90.85
    Are they skilled in handling social situations?
    Multitasking and working fast50.67
    Can they multitask? Can they handle demanding workloads?
    Optimism – Positive expressiveness70.78
    Are they joyful?
    Emotional intelligence – Understanding customers50.77
    Do they understand the emotions of others?
    Can they follow orders?
    Are they good team members?
    Equality and fairness in leadership110.73
    Are they biased?
    Leadership – Take Charge60.87
    Can they take charge?
    *Cronbach’s alpha coefficient (α) determines the extent to which the questions consistently measure each trait and it is expressed as a number ranging between 0 and 1 . Higher values indicate higher agreement between questions.  A value of α equal to greater than .7 indicates acceptable reliability or internal consistency.  For more information on the psychometric properties of the solution, please click here.

    Did you Know?

    Source: US Department of Labor – Bureau of Labor Statistics

    Median wage: 

    $43,980 / per year

    $21 / hour

    The median annual wage for this profession is $43,980. Nonetheless several professionals may not be paid in that rate. A relatively low salary the 10th percentile of the annual wage is $30,970 whilst a relatively high salary, the 90th percentile of the annual wage is $60,000.

    Entry Education level:

    To become a service captain, one typically needs a high school diploma or equivalent, as well as several years of experience working in the restaurant or food service industry. Many employers prefer candidates who have completed some training or education in hospitality management, and some may require certification or licensure depending on the state or country where they work. Additionally, service captains must be able to work well as part of a team, and be able to motivate and inspire their staff to provide the best possible service to guests.

    Find out the psychometric properties for the Service Captain Traitforward questionnaire