A concierge is a professional who provides personalized services and assistance to clients or guests in hotels, apartment buildings, or other hospitality settings. They help with tasks such as making restaurant reservations, arranging transportation, and suggesting entertainment options.

The responsibilities of a concierge may include making restaurant reservations, arranging transportation, providing directions and recommendations for local attractions and events, organizing laundry and cleaning services, and addressing any other requests or concerns that guests or residents may have.

Concierges must have excellent customer service skills, as they interact with guests or residents regularly and must be able to provide a high level of service. They must also have knowledge of the local area and be able to provide accurate information and recommendations. Additionally, they must be organized and able to multitask in a fast-paced environment.

Common tasks 

    TaskRelated trait(s)
    Greeting guests Extroversion Cheerfulness Amiability
    Assisting with check-in and check-out processes Conscientiousness
    Providing information and recommendations on local attractions, restaurants, and other amenities Conscientiousness Cheerfulness Amiability
    Booking reservations for restaurants, tours, and other activities and arrange transportation Conscientiousness
    Managing guest requests for special services, such as laundry or room service Conscientiousness
    Handling and storing luggage for guests Conscientiousness
    Resolving complaints or issues Competence and resourcefulness Cheerfulness Amiability
    Coordinating with other staff, such as housekeeping and maintenance  Cheerfulness Amiability
    Ensuring that the lobby area is clean and welcoming for guests. Conscientiousness

    Soft skills measured by TraitForward

    TraitNo of QuestionsCronbach’s  alpha (α)
    Competence and resourcefulness60.73
    Can they identify problems and propose solutions?
    Are they good team members?
    Can the handle skillfully social situations?
    Do they have a desirable work ethic?
    Do they have a cheerful attitude?
    Will they remain calm in the face of adversity?
    *Cronbach’s alpha coefficient (α) determines the extent to which the questions consistently measure each trait and it is expressed as a number ranging between 0 and 1 . Higher values indicate higher agreement between questions.  A value of α equal to greater than .7 indicates acceptable reliability or internal consistency.  For more information on the psychometric properties of the solution, please click here.

    Did you Know?

    Source: US Department of Labor – Bureau of Labor Statistics

    Median wage: 

    $30,720 / per year

    $15 / hour

    A relatively low annual wage is $22,660 (10th percentile)

    A relatively high salary of the annual wage is $49,620 (90th percentile)

    Expected employment growth:

    Number of professionals occupied in US in 2021: 35 K

    Projected number of professionals occupied in US in 2031: 39 K

    Employment percent change: 11,2 %

    Entry Education level:

    To become a concierge, there are typically no formal education requirements, although some employers may prefer candidates with prior experience in hospitality or customer service. On-the-job training is common, and concierges may also choose to complete additional training or certifications to advance their skills and career.

    Find out the psychometric properties for the Concierge Traitforward questionnaire