A concierge is a professional who provides personalized services and assistance to clients or guests in hotels, apartment buildings, or other hospitality settings. They help with tasks such as making restaurant reservations, arranging transportation, and suggesting entertainment options.
The responsibilities of a concierge may include making restaurant reservations, arranging transportation, providing directions and recommendations for local attractions and events, organizing laundry and cleaning services, and addressing any other requests or concerns that guests or residents may have.
Concierges must have excellent customer service skills, as they interact with guests or residents regularly and must be able to provide a high level of service. They must also have knowledge of the local area and be able to provide accurate information and recommendations. Additionally, they must be organized and able to multitask in a fast-paced environment.
|Greeting guests||Extroversion Cheerfulness Amiability|
|Assisting with check-in and check-out processes||Conscientiousness|
|Providing information and recommendations on local attractions, restaurants, and other amenities||Conscientiousness Cheerfulness Amiability|
|Booking reservations for restaurants, tours, and other activities and arrange transportation||Conscientiousness|
|Managing guest requests for special services, such as laundry or room service||Conscientiousness|
|Handling and storing luggage for guests||Conscientiousness|
|Resolving complaints or issues||Competence – Resourcefulness Cheerfulness Amiability|
|Coordinating with other staff, such as housekeeping and maintenance||Teamwork Cheerfulness Amiability|
|Ensuring that the lobby area is clean and welcoming for guests.||Conscientiousness|
Soft skills measured by TraitForward
|Trait||No of Questions||Cronbach’s alpha (α)|
|Competence – Resourcefulness||6||0.73|
|Can they identify problems and propose solutions?|
|Are they good team members?|
|Can the handle skillfully social situations?|
|Do they have a desirable work ethic?|
|Do they have a cheerful attitude?|
|Will they remain calm in the face of adversity?|
Did you Know?
Source: US Department of Labor – Bureau of Labor Statistics
Find out the psychometric properties for the Concierge Traitforward questionnaire