Tourism, Food / Beverage

Host Hostess


A Host or a Hostess is responsible for providing excellent customer service to restaurant patrons. This includes taking orders, delivering food and drinks, ensuring that customers are satisfied with their meals.

Hosts or hostesses may work in a variety of food service establishments, from casual diners to high-end restaurants. Good communication skills, attention to detail, and the ability to work well under pressure are important qualities for this profession.

Common tasks 

    TaskRelated trait(s)
    Greeting customers Calmness Social skills
    Showing customers to their tables Organization and planning
    Providing menus and taking orders from customers Organization and planning
    Checking on customers throughout their stay Efficient multitasking
    Processing payments Organization and planning
    Keeping working area clean and organized and restocking tables with relevant items Organization and planning
    Assisting other staff members 
    Following all food safety and sanitation procedures Adherence to Protocol
    Addressing customer complaints Social skills Calmness Optimism

    Soft skills measured by TraitForward

    TraitNo of QuestionsCronbach’s  alpha (α)
    Organization and planning70.73
    Are they efficient and detail-oriented in their approach to tasks, ensuring smooth operations and a positive guest experience as a Host Hostess?
    Can you share an example of a time when you remained calm in a challenging situation while interacting with guests or handling a service issue?
    Social skills60.82
    Can you describe a time when you successfully engaged with a group of guests who seemed hesitant or reserved, and how did you make them feel comfortable?
    Efficient multitasking60.72
    Can they effectively manage multiple tasks simultaneously and ensure timely service as a Host Hostess?
    Are they able to maintain a positive outlook and contribute to a welcoming atmosphere as a Host Hostess?
    Emotional insight50.77
    Can they empathize with others’ emotions and create memorable guest experiences as a Host Hostess?
    Adherence to Protocol60.71
    Are they committed to following rules and procedures, ensuring smooth operations and a professional atmosphere as a Host Hostess?
    Are they able to effectively work within a team and contribute to a positive work environment as a Host Hostess?
    Effective Listening70.71
    Can they attentively hear and understand others, fostering trust and open communication as a Host Hostess?
    Persuasive communication100.82
    Are they adept at influencing and inspiring others through clear and compelling expression as a Host Hostess?
    Problem solving60.70
    Can they effectively handle challenges and find solutions, even under pressure, as a Host Hostess?
    *Cronbach’s alpha coefficient (α) determines the extent to which the questions consistently measure each trait and it is expressed as a number ranging between 0 and 1 . Higher values indicate higher agreement between questions.  A value of α equal to greater than .7 indicates acceptable reliability or internal consistency.  For more information on the psychometric properties of the solution, please click here.

    Did you Know?

    Source: US Department of Labor – Bureau of Labor Statistics

    Median wage: 

    $26,000 / per year

    $12.5 / hour

    The median annual wage for this profession is $26,000. Nonetheless several professionals may not be paid in that rate. A relatively low salary the 10th percentile of the annual wage is $17,840 whilst a relatively high salary, the 90th percentile of the annual wage is $45,910.

    Expected employment growth:

    Number (in thousands in 2021): 1904.4

    Number (in thousands in 2031): 2101.4

    Employment percent change: 10.3

    Find out the psychometric properties for the Host Hostess Traitforward questionnaire