Tourism, Food / Beverage
Host Hostess
Overview
A Host or a Hostess is responsible for providing excellent customer service to restaurant patrons. This includes taking orders, delivering food and drinks, ensuring that customers are satisfied with their meals.
Hosts or hostesses may work in a variety of food service establishments, from casual diners to high-end restaurants. Good communication skills, attention to detail, and the ability to work well under pressure are important qualities for this profession.
Common tasks
| Task | Related trait(s) |
|---|---|
| Greeting customers | Calmness Social skills |
| Showing customers to their tables | Organization and planning |
| Providing menus and taking orders from customers | Organization and planning |
| Checking on customers throughout their stay | Efficient multitasking |
| Processing payments | Organization and planning |
| Keeping working area clean and organized and restocking tables with relevant items | Organization and planning |
| Assisting other staff members | Cooperation |
| Following all food safety and sanitation procedures | Adherence to Protocol |
| Addressing customer complaints | Social skills Calmness Optimism |
Soft skills measured by TraitForward
| Trait | No of Questions | Cronbach’s alpha (α) | |
|---|---|---|---|
| Organization and planning | 7 | 0.73 | |
| Are they efficient and detail-oriented in their approach to tasks, ensuring smooth operations and a positive guest experience as a Host Hostess? | |||
| Calmness | 7 | 0.85 | |
| Can you share an example of a time when you remained calm in a challenging situation while interacting with guests or handling a service issue? | |||
| Social skills | 6 | 0.82 | |
| Can you describe a time when you successfully engaged with a group of guests who seemed hesitant or reserved, and how did you make them feel comfortable? | |||
| Efficient multitasking | 6 | 0.72 | |
| Can they effectively manage multiple tasks simultaneously and ensure timely service as a Host Hostess? | |||
| Optimism | 6 | 0.75 | |
| Are they able to maintain a positive outlook and contribute to a welcoming atmosphere as a Host Hostess? | |||
| Emotional insight | 5 | 0.77 | |
| Can they empathize with others’ emotions and create memorable guest experiences as a Host Hostess? | |||
| Adherence to Protocol | 6 | 0.71 | |
| Are they committed to following rules and procedures, ensuring smooth operations and a professional atmosphere as a Host Hostess? | |||
| Cooperation | 8 | 0.74 | |
| Are they able to effectively work within a team and contribute to a positive work environment as a Host Hostess? | |||
| Effective Listening | 7 | 0.71 | |
| Can they attentively hear and understand others, fostering trust and open communication as a Host Hostess? | |||
| Persuasive communication | 10 | 0.82 | |
| Are they adept at influencing and inspiring others through clear and compelling expression as a Host Hostess? | |||
| Problem solving | 6 | 0.70 | |
| Can they effectively handle challenges and find solutions, even under pressure, as a Host Hostess? | |||
Did you Know?
Source: US Department of Labor – Bureau of Labor Statistics
Median wage:
$26,000 / per year
$12.5 / hour
The median annual wage for this profession is $26,000. Nonetheless several professionals may not be paid in that rate. A relatively low salary the 10th percentile of the annual wage is $17,840 whilst a relatively high salary, the 90th percentile of the annual wage is $45,910.
Expected employment growth:
Number (in thousands in 2021): 1904.4
Number (in thousands in 2031): 2101.4
Employment percent change: 10.3
Find out the psychometric properties for the Host Hostess Traitforward questionnaire