Tourism
Baggage Porter and Bellhop
Overview
A baggage porter is responsible for handling luggage at hotels, airports, and other travel locations. They assist guests with luggage, transport it to and from rooms or vehicles, and ensure that it is safely stored.
Baggage porters typically work in hotels, airports, bus stations, or other transportation hubs. They must have good physical stamina and strength to lift and carry heavy items, as well as good communication and customer service skills to interact with guests and provide assistance as needed.
A bellhop is responsible for providing assistance to guests at hotels and other accommodations. They help with luggage, provide information about the property and surrounding area, and assist with other guest needs.
Bellhops are responsible for greeting guests, helping them with their luggage, providing information about the hotel and its amenities, and escorting guests to their rooms. They may also deliver packages, provide valet service for guests’ cars, or perform other tasks as needed to ensure guests’ comfort and satisfaction.
Common tasks
| Task | Related trait(s) |
|---|---|
| Greeting guests | Extroversion Kindness – Helping customers and others |
| Assisting guests with check in, luggage and luggage storage | Agreeableness Kindness – Helping customers and others |
| Providing information to guests about hotel facilities and services | Extroversion |
| Maintaining a clean and organized work area | Conscientiousness |
| Ensuring safety of guest property | Conscientiousness |
| Offering to unpack and store luggage in guest rooms (Bellhops) | Multitasking |
| Arranging transportation or other services for guests as requested (Bellhops) | Kindness – Helping customers and others |
| Ensuring that guest requests are met promptly and efficiently (Bellhops) | Amiability Multitasking |
| Collaborating with others | Teamwork |
Soft skills measured by TraitForward
| Trait | No of Questions | Cronbach’s alpha (α) | |
|---|---|---|---|
| Teamwork | 9 | 0.73 | |
| Are they effective team players? | |||
| Conscientiousness | 8 | 0.77 | |
| Do they have a desirable work ethic? | |||
| Amiability | 6 | 0.82 | |
| Can they keep their composure? | |||
| Extroversion | 8 | 0.82 | |
| Are they skilled in handling social situations? | |||
| Agreeableness | 8 | 0.82 | |
| Are they comfortable following rules and regulations? | |||
| Multitasking | 7 | 0.80 | |
| Are they able to multitask and manage a heavy workload? | |||
| Kindness – Helping customers and others | 6 | 0.76 | |
| Do they find pride in helping others? | |||
Did you Know?
Source: US Department of Labor – Bureau of Labor Statistics
Median wage:
$30,720 / per year
$15 / hour
A relatively low annual wage is $22,660 (10th percentile)
A relatively high salary of the annual wage is $49,620 (90th percentile)
Expected employment growth:
Number of professionals occupied in US in 2021: 21.7 K
Projected number of professionals occupied in US in 2031: 26 K
Employment percent change: 4,2%
Entry Education level:
There are typically no formal education requirements to become a baggage porter, and many positions may be entry-level. However, some employers may prefer candidates with prior experience in hospitality or customer service, and training on proper lifting and handling techniques may be provided on the job.
Find out the psychometric properties for the Baggage Porter and Bellhop Traitforward questionnaire