Tourism
Baggage Porter and Bellhop
Related positions: Baggage Porter and Bellhop, Baggage Porter, Bellhop, Bell Captain, Bell Person, Bellman, Bellperson, Doorman, Ground Support Agent, Sky Cap, Skycap, ValetOverview
A baggage porter is responsible for handling luggage at hotels, airports, and other travel locations. They assist guests with luggage, transport it to and from rooms or vehicles, and ensure that it is safely stored.
Baggage porters typically work in hotels, airports, bus stations, or other transportation hubs. They must have good physical stamina and strength to lift and carry heavy items, as well as good communication and customer service skills to interact with guests and provide assistance as needed.
A bellhop is responsible for providing assistance to guests at hotels and other accommodations. They help with luggage, provide information about the property and surrounding area, and assist with other guest needs.
Bellhops are responsible for greeting guests, helping them with their luggage, providing information about the hotel and its amenities, and escorting guests to their rooms. They may also deliver packages, provide valet service for guests’ cars, or perform other tasks as needed to ensure guests’ comfort and satisfaction.
Common tasks
| Task | Related trait(s) |
|---|---|
| Greeting guests | Hospitality Presence Guest Delight Champion |
| Assisting guests with check in, luggage and luggage storage | Service Professionalism Guest Delight Champion |
| Providing information to guests about hotel facilities and services | Hospitality Presence |
| Maintaining a clean and organized work area | Service Excellence |
| Ensuring safety of guest property | Service Excellence |
| Offering to unpack and store luggage in guest rooms (Bellhops) | Hospitality Hustle |
| Arranging transportation or other services for guests as requested (Bellhops) | Guest Delight Champion |
| Ensuring that guest requests are met promptly and efficiently (Bellhops) | Unruffled Composure Hospitality Hustle |
| Collaborating with others | Collaborative Spirit |
Soft skills measured by TraitForward
| Trait | No of Questions | Cronbach’s alpha (α) | |
|---|---|---|---|
| Collaborative Spirit | 9 | 0.73 | |
| Can they work harmoniously with others across departments, actively supporting teammates and fostering an inclusive environment to ensure exceptional guest service? | |||
| Service Excellence | 8 | 0.77 | |
| Can they consistently demonstrate attention to detail, promptness, and thoroughness when handling guest requests and responsibilities? | |||
| Unruffled Composure | 6 | 0.82 | |
| Can they maintain a calm, patient demeanor when faced with demanding guests, high-pressure situations, or physically taxing work? | |||
| Hospitality Presence | 8 | 0.82 | |
| Can they naturally create a welcoming atmosphere that puts guests at ease and enhances their overall experience? | |||
| Service Professionalism | 8 | 0.82 | |
| Can they consistently follow established protocols, adhere to service standards, and respectfully comply with directions from supervisors? | |||
| Hospitality Hustle | 7 | 0.80 | |
| Can they maintain high energy and efficiently handle multiple tasks while providing consistent, attentive service throughout their shift? | |||
| Guest Delight Champion | 6 | 0.76 | |
| Do they genuinely enjoy making others happy and consistently go above and beyond to create positive experiences for guests? | |||
Find out the psychometric properties for the Baggage Porter and Bellhop Traitforward questionnaire