Baggage Porter and Bellhop


A baggage porter is responsible for handling luggage at hotels, airports, and other travel locations. They assist guests with luggage, transport it to and from rooms or vehicles, and ensure that it is safely stored.

Baggage porters typically work in hotels, airports, bus stations, or other transportation hubs. They must have good physical stamina and strength to lift and carry heavy items, as well as good communication and customer service skills to interact with guests and provide assistance as needed.

A bellhop is responsible for providing assistance to guests at hotels and other accommodations. They help with luggage, provide information about the property and surrounding area, and assist with other guest needs.

Bellhops are responsible for greeting guests, helping them with their luggage, providing information about the hotel and its amenities, and escorting guests to their rooms. They may also deliver packages, provide valet service for guests’ cars, or perform other tasks as needed to ensure guests’ comfort and satisfaction.

Common tasks 

    TaskRelated trait(s)
    Greeting guests Extroversion Helping customers and others
    Assisting guests with check in, luggage and luggage storage Agreeableness Helping customers and others
    Providing information to guests about hotel facilities and services Extroversion
    Maintaining a clean and organized work area Conscientiousness
    Ensuring safety of guest property Conscientiousness
    Offering to unpack and store luggage in guest rooms (Bellhops) Multitasking
    Arranging transportation or other services for guests as requested (Bellhops) Helping customers and others
    Ensuring that guest requests are met promptly and efficiently (Bellhops) Amiability Multitasking
    Collaborating with others 

    Soft skills measured by TraitForward

    TraitNo of QuestionsCronbach’s  alpha (α)
    Are they effective team players?
    Do they have a desirable work ethic?
    Can they keep their composure?
    Are they skilled in handling social situations?
    Are they comfortable following rules and regulations?
    Are they able to multitask and manage a heavy workload?
    Helping customers and others60.76
    Do they find pride in helping others?
    *Cronbach’s alpha coefficient (α) determines the extent to which the questions consistently measure each trait and it is expressed as a number ranging between 0 and 1 . Higher values indicate higher agreement between questions.  A value of α equal to greater than .7 indicates acceptable reliability or internal consistency.  For more information on the psychometric properties of the solution, please click here.

    Did you Know?

    Source: US Department of Labor – Bureau of Labor Statistics

    Median wage: 

    $30,720 / per year

    $15 / hour

    A relatively low annual wage is $22,660 (10th percentile)

    A relatively high salary of the annual wage is $49,620 (90th percentile)

    Expected employment growth:

    Number of professionals occupied in US in 2021: 21.7 K

    Projected number of professionals occupied in US in 2031: 26 K

    Employment percent change: 4,2%

    Entry Education level:

    There are typically no formal education requirements to become a baggage porter, and many positions may be entry-level. However, some employers may prefer candidates with prior experience in hospitality or customer service, and training on proper lifting and handling techniques may be provided on the job.

    Find out the psychometric properties for the Baggage Porter and Bellhop Traitforward questionnaire