Lodging Manager


A Lodging Manager is responsible for ensuring the smooth operation of hotels, motels, and other lodging establishments. They oversee various aspects of the operation, including managing staff, ensuring customer satisfaction, and overseeing finances.

The main responsibilities of a Lodging Manager include supervising and training staff, setting and achieving revenue targets, maintaining guest satisfaction and safety, overseeing housekeeping and maintenance, managing budgets and expenses, and ensuring that the facility is in compliance with local and national regulations. They may also be responsible for marketing and promoting the facility to potential guests and developing strategies to attract new business.

Common tasks 

    TaskRelated trait(s)
    Supervising staff members, including front desk agents, housekeeping, and maintenance staff Assertiveness Fairness
    Managing day-to-day operations, including guest check-in and check-out, housekeeping, and maintenance Conscientiousness
    Handling guest complaints and resolving issues Amiability Competence – Problem solving
    Maintaining accurate records of guest information, financial transactions, and inventory levels Conscientiousness
    Setting room rates and managing budgets and financial reports Competence – Problem solving
    Marketing and promoting the lodging establishment Competence – Problem solving
    Ensuring compliance with health and safety regulations and other legal requirements Assertiveness
    Developing and implementing training programs for staff members Conscientiousness
    Managing relationships with vendors and suppliers, and participating in community outreach and networking events|lodging_manager_teamplayer_helping_others Conscientiousness
    Communicating with customers Cheerfulness Extroversion

    Soft skills measured by TraitForward

    TraitNo of QuestionsCronbach’s  alpha (α)
    Do they have a desirable work ethic?
    Are they calm? Do they respect others?
    Can they take charge?
    Do they have a cheerful attitude?
    Are they fair managers?
    Competence – Problem solving60.73
    Can they identify problems and propose solutions?
    Can they handle social situations?
    Teamplayer Helping Others60.75
    Do they help others?
    *Cronbach’s alpha coefficient (α) determines the extent to which the questions consistently measure each trait and it is expressed as a number ranging between 0 and 1 . Higher values indicate higher agreement between questions.  A value of α equal to greater than .7 indicates acceptable reliability or internal consistency.  For more information on the psychometric properties of the solution, please click here.

    Did you Know?

    Source: US Department of Labor – Bureau of Labor Statistics

    Median wage: 

    $59,430 / per year

    $28.5 / hour

    The median annual wage for this profession is $59,430. Nonetheless several professionals may not be paid in that rate. A relatively low salary the 10th percentile of the annual wage is 35530, whilst a relatively high salary, the 90th percentile of the annual wage is 103780.

    Expected employment growth:

    Number (in thousands in 2021): 51.2

    Number (in thousands in 2031): 60.4

    Employment percent change: 18

    Entry Education level:

    To become a Lodging Manager, one typically needs a bachelor’s degree in hospitality management, business administration, or a related field, although some employers may accept candidates with a high school diploma or equivalent if they have relevant experience or training in the hospitality industry. Lodging Managers must have excellent communication and interpersonal skills to interact with staff and guests from diverse backgrounds. They must also have strong organizational and problem-solving skills to effectively manage staff and address any issues that arise. Finally, Lodging Managers must be able to work long hours, including nights and weekends, and be able to handle high-pressure situations with professionalism and composure.

    Find out the psychometric properties for the Lodging Manager Traitforward questionnaire