Tourism, Food / Beverage
Bartender
Related positions: Bartender, Banquet Bartender, Bar Captain, MixologistOverview
A bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages at bars, restaurants, and other establishments. They may also be responsible for inventory management, customer service, and creating specialty drinks.
Bartenders must have excellent customer service skills, as they interact with customers regularly and are responsible for creating a friendly and welcoming atmosphere. They must also have knowledge of different types of alcohol and be able to create a variety of drinks to meet customer requests. Bartenders must be able to work efficiently and multitask, as they may be responsible for serving multiple customers at once.
To become a bartender, there are typically no formal education requirements, although some employers may prefer candidates with prior experience in the hospitality or food service industry. Bartenders must be at least 21 years of age and have a valid alcohol server certification, which can be obtained through a training program or certification exam. Bartenders may also choose to complete additional training or certifications in mixology or hospitality management to advance their skills and career.
Common tasks
| Task | Related trait(s) |
|---|---|
| Greeting customers | Calm Composure |
| Taking and serving orders | Multitasking Mastery Calm Composure |
| Using equipment such as shakers, jiggers, and strainers to prepare drinks | Multitasking Mastery |
| Informing customers about menu items and offering recommendations | Multitasking Mastery Calm Composure |
| Handling payments | Multitasking Mastery |
| Engaging in friendly conversations with customers | Social Intuition Social Charisma Calm Composure |
| Monitoring customer behavior and preventing over-intoxication | Social Intuition Leadership Presence Calm Composure |
| Dealing with customer complaints or concerns | Social Intuition Calm Composure |
| Monitoring inventory levels and restocking supplies as needed | Bar Excellence |
| Following health and safety guidelines and regulations | Bar Excellence |
| Managing the bar area | Bar Excellence |
| Participating in staff hire, training new staff and managing staff schedules | Collaborative Spirit |
| Ensuring staff follows rules and procedures | Collaborative Spirit |
Soft skills measured by TraitForward
| Trait | No of Questions | Cronbach’s alpha (α) | |
|---|---|---|---|
| Social Intuition | 9 | 0.82 | |
| Can they instinctively read people’s emotions and social cues to create positive interactions and relationships? | |||
| Social Charisma | 6 | 0.83 | |
| Can they effortlessly connect with customers, make people feel welcome, and navigate diverse social interactions with confidence and authenticity? | |||
| Collaborative Spirit | 9 | 0.73 | |
| Can they work harmoniously with colleagues while maintaining a cohesive team environment even during high-pressure situations? | |||
| Multitasking Mastery | 5 | 0.67 | |
| Can they effectively manage multiple simultaneous tasks while maintaining quality service and attention to detail? | |||
| Bar Excellence | 10 | 0.79 | |
| Can they maintain meticulous attention to detail while efficiently executing bar tasks and ensuring a consistently organized workspace? | |||
| Leadership Presence | 7 | 0.78 | |
| Can they naturally command respect and take charge of situations when needed, inspiring confidence in both customers and staff? | |||
| Calm Composure | 7 | 0.85 | |
| Can they maintain emotional control and a professional demeanor when faced with difficult customers, high-pressure situations, or unexpected challenges? | |||
Find out the psychometric properties for the Bartender Traitforward questionnaire