Sales / Business Development, Operations, Strategy / Planning
Sales Operation Manager
Related positions: Sales Operation Manager, Sales management, Sales operations, Sales support manager, Sales administration manager, Sales logistics manager, Sales planning manager, Sales process manager, Sales strategy manager, Sales performance manager, Sales operations coordinator, Sales operations analyst, Sales operations specialist, Sales support specialistOverview
A sales operations manager is responsible for managing the sales process and ensuring sales teams have the resources they need to be successful. They oversee sales data analysis, sales forecasting, sales planning, and sales administration. They work closely with other departments, such as marketing and finance, to ensure a seamless sales process.
The responsibilities of a Sales Operations Manager include managing sales analytics, forecasting and planning, developing and implementing sales processes and systems, managing the sales team’s technology and tools, and providing support and guidance to the sales team.
Common tasks
| Task | Related trait(s) |
|---|---|
| Developing and implementing sales operations plans and optimize procedures | Professional Integrity Customer Intuition Creative Problem Solving Detail-Oriented Planning |
| Maintaining reporting and analyzing sales-related metrics and data | Detail-Oriented Planning Creative Problem Solving Creative Problem Solving |
| Providing training and support to the sales team | Inclusive Leadership |
| Implementing and managing sales automation tools and systems to increase productivity and efficiency of the sales team | Detail-Oriented Planning |
| Following company guidelines, rules and regulations | Integrity & Compliance |
| Collaborating with others | Collaborative Spirit Inclusive Leadership Empathetic Listening Compelling Influence Supportive Collaboration |
Soft skills measured by TraitForward
| Trait | No of Questions | Cronbach’s alpha (α) | |
|---|---|---|---|
| Professional Integrity | 8 | 0.71 | |
| Do they demonstrate unwavering ethical standards and accountability in their professional conduct, even when faced with opportunities for personal gain at the expense of rules or others? | |||
| Customer Intuition | 6 | 0.70 | |
| Can they naturally sense and respond to customers’ unexpressed needs and preferences? | |||
| Integrity & Compliance | 9 | 0.74 | |
| Can they consistently demonstrate ethical behavior, follow established protocols, and honor commitments even when faced with pressure or when no one is watching? | |||
| Collaborative Spirit | 9 | 0.72 | |
| Can they foster positive team relationships and actively contribute to a cooperative environment where everyone feels valued and included? | |||
| Creative Problem Solving | 8 | 0.77 | |
| Can they generate innovative solutions to complex problems by thinking beyond conventional approaches and connecting disparate pieces of information? | |||
| Inclusive Leadership | 11 | 0.73 | |
| Can they create an environment where diverse perspectives are valued, all team members feel included, and everyone has equal opportunities to contribute and succeed? | |||
| Empathetic Listening | 8 | 0.71 | |
| Can they genuinely understand and respond to others’ viewpoints, demonstrating that they’ve truly heard and valued what was communicated? | |||
| Compelling Influence | 11 | 0.84 | |
| Can they persuade and inspire others through articulate communication, convincing expression, and the ability to captivate an audience when explaining sales operations concepts? | |||
| Detail-Oriented Planning | 8 | 0.77 | |
| Can they create and manage detailed operational plans while ensuring accuracy and precision in sales support activities? | |||
| Supportive Collaboration | 6 | 0.75 | |
| Can they genuinely prioritize others’ needs and proactively offer assistance to help colleagues succeed? | |||
| Social Engagement | 6 | 0.75 | |
| Can they comfortably initiate and maintain professional interactions, showing confidence and skill in various social contexts with team members and stakeholders? | |||
Find out the psychometric properties for the Sales Operation Manager Traitforward questionnaire