Administrative Support
Receptionist
Related positions: Receptionist, Front Desk Secretary, Administrative Assistant, Admin Assistant, Administrative Clerk, Administrative Secretary, Admin Secretary, Administrative Specialist, Admin Specialist, Administrative Support Assistant (ASA), Administrative Technician, Department Secretary, Office Assistant, Secretary, Staff AssistantOverview
A receptionist greets visitors, answers calls, and provides general office support. They schedule appointments, manage incoming and outgoing mail, and perform data entry and other administrative tasks. They are the first point of contact for customers, and must have excellent communication and organizational skills.
The main responsibilities of a receptionist include greeting visitors, answering and transferring phone calls, scheduling appointments, managing mail and packages, and performing basic administrative tasks such as data entry, filing, and faxing. They may also be responsible for directing visitors to the appropriate person or department and providing general information about the company or organization.
Common tasks
| Task | Related trait(s) |
|---|---|
| Greeting visitors, customers and responding to enqueries | Composed Resilience Social Confidence Positive Presence Professional Integrity |
| Answering and forwarding phone calls, taking messages scheduling appointments and events | Organized Efficiency Detail-Driven Precision |
| Maintaining office records and performing administrative tasks, such as copying, scanning, and printing documents | Organized Efficiency Problem-Solving Prowess Detail-Driven Precision |
| Monitoring office supplies and placing orders | Detail-Driven Precision |
| Ensuring that the reception area and conference rooms are clean, organized, and presentable | Organized Efficiency |
| Collaborating with others | Compassionate Service Collaborative Spirit Trustworthy Integrity |
Soft skills measured by TraitForward
| Trait | No of Questions | Cronbach’s alpha (α) | |
|---|---|---|---|
| Organized Efficiency | 6 | 0.76 | |
| Can they maintain orderly systems and complete tasks promptly while managing multiple administrative responsibilities? | |||
| Composed Resilience | 6 | 0.81 | |
| Can they maintain their composure and respond constructively when faced with difficult situations, demanding people, or high-pressure work environments? | |||
| Problem-Solving Prowess | 5 | 0.73 | |
| Can they confidently tackle various challenges and develop effective solutions to problems that arise in a busy office environment? | |||
| Social Confidence | 7 | 0.82 | |
| Can they interact with others in a relaxed, self-assured manner, even in new or potentially challenging social situations? | |||
| Compassionate Service | 6 | 0.75 | |
| Do they genuinely care about helping others and consistently go out of their way to provide attentive, empathetic support to visitors and colleagues? | |||
| Detail-Driven Precision | 10 | 0.74 | |
| Can they maintain organizational systems, catch errors, and manage details consistently in a busy administrative environment? | |||
| Professional Integrity | 9 | 0.74 | |
| Can they consistently demonstrate honesty, ethical behavior, and reliability in maintaining office standards and commitments? | |||
| Collaborative Spirit | 9 | 0.72 | |
| Can they work harmoniously within a team, actively contribute to group efforts, and foster an inclusive environment while supporting their colleagues? | |||
| Trustworthy Integrity | 11 | 0.71 | |
| Can they consistently demonstrate honesty, ethical behavior, and reliability, particularly when handling sensitive information or representing the organization? | |||
| Dynamic Efficiency | 5 | 0.67 | |
| Can they effectively handle multiple concurrent tasks with high energy and consistently deliver quality results in a timely manner? | |||
| Positive Presence | 6 | 0.78 | |
| Can they consistently project warmth, optimism, and good humor when interacting with visitors, colleagues, and during routine administrative tasks? | |||
Find out the psychometric properties for the Receptionist Traitforward questionnaire