Call Center / Customer Support

Overview

Call center/customer support refers to a department or team within an organization that is responsible for handling customer inquiries, complaints, and support requests via phone, email, chat, or other communication channels. Customer support representatives are the frontline employees who interact with customers, troubleshoot problems, provide solutions, and resolve issues to ensure customer satisfaction. Call centers and customer support teams are often fast-paced environments that require excellent communication, problem-solving, and multitasking skills. Some examples of call center/customer support roles include customer service representative, technical support specialist, help desk analyst, and call center manager. Many industries have call centers or customer support teams, including retail, telecommunications, healthcare, and finance.

How can you separate the “wheat from the chaff” for your business’ sake?

Supercharge your recruitment process by

• Assessing the right skills and traits –  Reaching right hiring decision by reducing the impact of biases by being based on data-driven recruitment
• Hiring for long-lasting employment and engagement
• Predicting future job success and identifying unseen potential to candidates
• Differentiating between otherwise similarly qualified candidates
• Tailoring the interview on how the candidates would handle specific work-related situations of high relevance
• Making the recruitment process rigorous and your company brand professional

Why select Traitforward to hire

• State-of-the-art, cloud-based assessment platform
• Role-specific questionnaires backed by psychometric science and validated for work-related behaviours
• Dedicated customer success manager and unlimited training and support
• Flat-fee pricing mode