Sales / Business Development, Retail
Sales Clerk
Overview
A sales clerk’s duties include assisting customers in retail settings by answering questions, providing product information, and processing transactions. They operate cash registers, maintain store cleanliness, and organize merchandise displays. Sales clerks also restock shelves, receive shipments, and manage inventory. Their primary goal is to ensure a positive shopping experience for customers.
Sales clerk may work in a variety of industries, mostly in retail. The specific duties and responsibilities of a sales clerk may vary depending on the industry and company they work for.
Common tasks
| Task | Related trait(s) |
|---|---|
| Prospecting for new customers and leads. | Effective listening Persuasive communication Understanding customers Resourcefulness Social confidence Determination |
| Researching and understanding the needs of potential customers. | Effective listening Persuasive communication Understanding customers Resourcefulness |
| Negotiating deals and contracts with customers. | Effective listening Persuasive communication Resourcefulness Social confidence |
| Managing and maintaining relationships with existing customers. | Effective listening Persuasive communication Understanding customers Resourcefulness Social confidence Integrity |
| Developing a deep understanding of the company’s products or services. | Attention to detail |
| Collaborating with other sales team members and departments to achieve sales objectives. | Dutifulness Supportive attitude |
Soft skills measured by TraitForward
| Trait | No of Questions | Cronbach’s alpha (α) | |
|---|---|---|---|
| Effective listening | 8 | 0.71 | |
| Are they skilled at understanding others’ viewpoints, empathizing with their feelings, and acknowledging diverse perspectives? | |||
| Persuasive communication | 11 | 0.84 | |
| Can they effectively engage customers, convey ideas confidently, and inspire action through their communication skills? | |||
| Attention to detail | 8 | 0.77 | |
| Are they meticulous, organized, and punctual in their approach to tasks and responsibilities? | |||
| Understanding customers | 6 | 0.70 | |
| Can they empathize with customers and anticipate their needs to enhance their experience? | |||
| Dutifulness | 9 | 0.74 | |
| Are they committed to upholding standards, following rules, and fostering a professional work environment? | |||
| Supportive attitude | 6 | 0.75 | |
| Can they demonstrate a genuine willingness to assist others and contribute positively to the team? | |||
| Resourcefulness | 8 | 0.77 | |
| Are they adept at creatively solving problems and innovating in sales environments? | |||
| Social confidence | 5 | 0.77 | |
| Can you describe a time when you had to interact with a difficult customer? How did your social confidence help you handle the situation? | |||
| Sociability | 7 | 0.81 | |
| Are they adept at engaging with others and navigating social interactions in sales environments? | |||
| Integrity | 8 | 0.71 | |
| Do they demonstrate honesty, ethics, and principled behavior in their interactions, fostering trust and positive relationships? | |||
| Multitasking | 6 | 0.75 | |
| Are they proficient in managing multiple tasks simultaneously, demonstrating productivity and adaptability? | |||
| Determination | 7 | 0.77 | |
| Are they resilient and committed to achieving goals despite challenges or setbacks? | |||
Did you Know?
Source: indeed.com / glassdoor.com
Median wage:
$40,000 / per year
$14.94 / hour
The lowest 10% earned less than $31,620, and the highest 10% earned more than $45,000
Expected employment growth:
Number (in thousands in 2021): 508.7
Number (in thousands in 2031): 528.4
Employment percent change: 0.6
Find out the psychometric properties for the Sales Clerk Traitforward questionnaire