Technicians / Service

Field Repair Service Technician


A field repair service technician is responsible for repairing and maintaining equipment or machinery at client sites or in the field. They should have a deep understanding of the equipment they are servicing and be able to troubleshoot and diagnose issues quickly.

The main responsibilities of a field repair service technician include responding to service requests from customers, diagnosing and troubleshooting issues with equipment or machinery, performing repairs and maintenance tasks, and testing and verifying that equipment is functioning correctly. They may also be responsible for providing customer training on the proper use and maintenance of equipment, and documenting service activities and equipment status.

Common tasks 

    TaskRelated trait(s)
    Provide on site technical support maintenance and repair services Rapid Response Efficiency Resourcefulness Conscientiousness
    Provide customer training on the use and maintenance of equipment Understanding the customer
    Ordering and replacing parts as needed Conscientiousness
    Collaborating with others to develop solutions to complex technical issues 
    Maintaining accurate records of repairs, maintenance, and parts used  Conscientiousness
    Ensuring compliance with companhy policy, rule and regulations, including safety regulations Risk taking avoidance
    Providing exceptional customer service and communication throughout the repair process  Understanding the customer Patience Achieving results
    Staying up-to-date with developments in the field. Conscientiousness

    Soft skills measured by TraitForward

    TraitNo of QuestionsCronbach’s  alpha (α)
    Are they good team members?
    Positive Expressiveness60.73
    Are they able to express themselves in a pleasant manner and convince others?
    Risk taking avoidance70.78
    Do they respect health and safety regulations?
    Rapid Response Efficiency60.74
    Are they trying to do their work fast?
    Understanding the customer50.77
    Do they know what makes other’s tick?
    Are they resourcefull?
    Are they patient?
    Achieving results80.67
    Do they strive for high quality work?
    Do they have a desirable work ethic?
    *Cronbach’s alpha coefficient (α) determines the extent to which the questions consistently measure each trait and it is expressed as a number ranging between 0 and 1 . Higher values indicate higher agreement between questions.  A value of α equal to greater than .7 indicates acceptable reliability or internal consistency.  For more information on the psychometric properties of the solution, please click here.

    Did you Know?

    Source: US Department of Labor – Bureau of Labor Statistics

    Median wage: 

    $47,940 / per year

    $23 / hour

    A relatively low annual wage is $29,540 (10th percentile)

    A relatively high salary of the annual wage is $79.460 (90th percentile)

    Entry Education level:

    To become a field repair service technician, one typically needs a high school diploma or equivalent, and relevant technical training or certifications. They must have strong problem-solving and analytical skills, as well as a solid understanding of electrical and mechanical systems. Additionally, field repair service technicians must have excellent communication and customer service skills, as they often work directly with customers to address service requests and provide technical support. They should also have good time management and organizational skills, as they may need to juggle multiple service requests in a given day.

    Find out the psychometric properties for the Field Repair Service Technician Traitforward questionnaire