Technicians / Service
Field Repair Service Technician
Overview
A field repair service technician is responsible for repairing and maintaining equipment or machinery at client sites or in the field. They should have a deep understanding of the equipment they are servicing and be able to troubleshoot and diagnose issues quickly.
The main responsibilities of a field repair service technician include responding to service requests from customers, diagnosing and troubleshooting issues with equipment or machinery, performing repairs and maintenance tasks, and testing and verifying that equipment is functioning correctly. They may also be responsible for providing customer training on the proper use and maintenance of equipment, and documenting service activities and equipment status.
Common tasks
| Task | Related trait(s) |
|---|---|
| Provide on site technical support maintenance and repair services | Handling the load Resourcefulness Conscientiousness |
| Provide customer training on the use and maintenance of equipment | Understanding the customer |
| Ordering and replacing parts as needed | Conscientiousness |
| Collaborating with others to develop solutions to complex technical issues | Teamwork |
| Maintaining accurate records of repairs, maintenance, and parts used | Teamwork Conscientiousness |
| Ensuring compliance with companhy policy, rule and regulations, including safety regulations | Risk taking avoidance |
| Providing exceptional customer service and communication throughout the repair process | Positive Expressiveness Understanding the customer Patience Achieving results |
| Staying up-to-date with developments in the field. | Conscientiousness |
Soft skills measured by TraitForward
| Trait | No of Questions | Cronbach’s alpha (α) | |
|---|---|---|---|
| Teamwork | 9 | 0.73 | |
| Are they good team members? | |||
| Positive Expressiveness | 6 | 0.73 | |
| Are they able to express themselves in a pleasant manner and convince others? | |||
| Risk taking avoidance | 7 | 0.78 | |
| Do they respect health and safety regulations? | |||
| Handling the load | 6 | 0.74 | |
| Are they trying to do their work fast? | |||
| Understanding the customer | 5 | 0.77 | |
| Do they know what makes other’s tick? | |||
| Resourcefulness | 6 | 0.78 | |
| Are they resourcefull? | |||
| Patience | 5 | 0.77 | |
| Are they patient? | |||
| Achieving results | 8 | 0.67 | |
| Do they strive for high quality work? | |||
| Conscientiousness | 8 | 0.72 | |
| Do they have a desirable work ethic? | |||
Did you Know?
Source: US Department of Labor – Bureau of Labor Statistics
Median wage:
$47,940 / per year
$23 / hour
A relatively low annual wage is $29,540 (10th percentile)
A relatively high salary of the annual wage is $79.460 (90th percentile)
Entry Education level:
To become a field repair service technician, one typically needs a high school diploma or equivalent, and relevant technical training or certifications. They must have strong problem-solving and analytical skills, as well as a solid understanding of electrical and mechanical systems. Additionally, field repair service technicians must have excellent communication and customer service skills, as they often work directly with customers to address service requests and provide technical support. They should also have good time management and organizational skills, as they may need to juggle multiple service requests in a given day.
Find out the psychometric properties for the Field Repair Service Technician Traitforward questionnaire