Technicians / Service
Field Repair Service Technician
Related positions: Field Repair Service Technician, Field service technician, Mobile technician, On-site technician, Remote repair technician, Road service technician, Service engineer, Field service engineer, Maintenance technician, Repair technician, Technical support specialistOverview
A field repair service technician is responsible for repairing and maintaining equipment or machinery at client sites or in the field. They should have a deep understanding of the equipment they are servicing and be able to troubleshoot and diagnose issues quickly.
The main responsibilities of a field repair service technician include responding to service requests from customers, diagnosing and troubleshooting issues with equipment or machinery, performing repairs and maintenance tasks, and testing and verifying that equipment is functioning correctly. They may also be responsible for providing customer training on the proper use and maintenance of equipment, and documenting service activities and equipment status.
Common tasks
| Task | Related trait(s) |
|---|---|
| Provide on site technical support maintenance and repair services | Technical Agility Technical Adaptability Technical Precision |
| Provide customer training on the use and maintenance of equipment | Customer Insight |
| Ordering and replacing parts as needed | Technical Precision |
| Collaborating with others to develop solutions to complex technical issues | Collaborative Excellence |
| Maintaining accurate records of repairs, maintenance, and parts used | Collaborative Excellence Technical Precision |
| Ensuring compliance with companhy policy, rule and regulations, including safety regulations | Safety Mindset |
| Providing exceptional customer service and communication throughout the repair process | Social Finesse Customer Insight Calm Under Pressure Excellence Driven |
| Staying up-to-date with developments in the field. | Technical Precision |
Soft skills measured by TraitForward
| Trait | No of Questions | Cronbach’s alpha (α) | |
|---|---|---|---|
| Collaborative Excellence | 9 | 0.73 | |
| Can they work harmoniously with others, actively contribute to team efforts, and foster an inclusive atmosphere while collaborating on technical solutions? | |||
| Social Finesse | 6 | 0.73 | |
| Can they skillfully navigate diverse social situations, positively influence others, and build effective rapport while maintaining respect for different perspectives? | |||
| Safety Mindset | 7 | 0.78 | |
| Do they consistently prioritize safety protocols and demonstrate careful risk assessment in their work, even when under time pressure or faced with complex repair challenges? | |||
| Technical Agility | 6 | 0.74 | |
| Can they rapidly learn technical information, efficiently troubleshoot problems, and handle multiple service priorities while maintaining quality work? | |||
| Customer Insight | 5 | 0.77 | |
| Can they accurately read customers’ emotions, concerns, and expectations beyond what is explicitly stated to deliver more satisfying service experiences? | |||
| Technical Adaptability | 6 | 0.78 | |
| Can they quickly grasp and apply new technical concepts to effectively solve complex problems with minimal guidance? | |||
| Calm Under Pressure | 5 | 0.77 | |
| Can they maintain their composure and effectiveness when dealing with difficult customers, complicated technical problems, or high-pressure situations with tight deadlines? | |||
| Excellence Driven | 8 | 0.67 | |
| Do they consistently strive for exceptional quality in their work, going beyond minimum requirements to deliver outstanding results even when not directly supervised? | |||
| Technical Precision | 8 | 0.72 | |
| Can they maintain consistent attention to detail and follow systematic procedures when diagnosing and repairing technical equipment? | |||
Find out the psychometric properties for the Field Repair Service Technician Traitforward questionnaire